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Last Updated: February 28, 2026

1. Acceptance of Terms

By accessing, browsing, or using S3 Gawis ("Platform," "Service," or "Website"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our Service or make any purchases.

2. Description of Service

S3 Gawis is an e-commerce platform that provides:

• Online Shopping: Browse and purchase herbal products with detailed product information
• Order Management: Track orders through our comprehensive 26-status order lifecycle
• Delivery Services: Choose between office pickup and home delivery options
• Return & Refund Processing: Request returns within the specified timeframe with automatic refund processing
• Integrated Payment System: Secure payment processing through our built-in digital wallet
• Account Management: Manage your profile, delivery addresses, and order history

3. User Accounts

3.1 Account Registration

To make purchases on our Platform, you must create an account by providing accurate, current, and complete information including:

• Full legal name
• Valid email address
• Secure password
• Contact phone number
• Delivery address (for home delivery orders)

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Create a strong password and keep it confidential
• Notify us immediately of any unauthorized access or security breach
• Accept full responsibility for all purchases made through your account
• Enable two-factor authentication when available for enhanced security
• Log out after each session when using shared devices

3.3 Account Verification

We may require email verification before you can complete purchases. For high-value orders or delivery to new addresses, we reserve the right to request additional identity verification to prevent fraud.

4. Product Information and Ordering

4.1 Product Listings

All herbal products listed on our Platform are described with the following information:

• Product name, description, and images
• Price (inclusive or exclusive of tax, as indicated)
• Available quantity and stock status
• Product specifications and ingredients
• Usage instructions and precautions

While we make every effort to ensure accuracy, we reserve the right to correct any errors in product descriptions, pricing, or availability. If a product you ordered was incorrectly priced, we will contact you before shipping.

4.2 Product Availability

All orders are subject to product availability. We reserve the right to:

• Limit order quantities per customer
• Discontinue products without prior notice
• Refuse orders that we suspect are fraudulent or for resale purposes
• Cancel orders if products become unavailable after order placement

4.3 Pricing and Payment

All prices are displayed in the platform's currency and include or exclude tax as specified. When you place an order:

• The total amount (including tax and any applicable fees) is displayed before final confirmation
• Payment is processed instantly through your digital wallet balance
• Your wallet must have sufficient balance to complete the purchase
• Once payment is processed, the order enters our fulfillment system

4.4 Order Confirmation

After successful payment, you will receive:

• Order confirmation on-screen with unique order number
• Email confirmation with order details and tracking information
• Access to order status tracking through your account dashboard

5. Shipping and Delivery

5.1 Delivery Methods

We offer two delivery options:

• Office Pickup (Recommended): Collect your order from our designated pickup location. You will be notified when your order is ready for pickup.
• Home Delivery: Your order will be delivered to the address provided during checkout. Delivery times vary based on location.

5.2 Delivery Timeframes

Estimated delivery timeframes are provided at checkout and are estimates only. Actual delivery may vary due to:

• Order processing time (typically 1-3 business days)
• Product availability and packaging requirements
• Your location and selected delivery method
• Weather conditions, holidays, or courier service delays

5.3 Delivery Address

You are responsible for providing accurate and complete delivery information. We are not liable for:

• Delayed or failed deliveries due to incorrect addresses
• Packages left at the delivery address as per courier instructions
• Theft or damage after successful delivery confirmation

5.4 Failed Delivery Attempts

If delivery attempts fail due to recipient unavailability or incorrect address:

• We will make up to 3 delivery attempts
• You will be contacted for redelivery arrangement
• Additional delivery fees may apply for redelivery
• Orders may be returned to our facility after failed attempts

6. Returns and Refunds Policy

6.1 Return Eligibility

You may request a return of your order under the following conditions:

• Return request must be made within 7 days from delivery date
• Product must be in original, unopened, and resaleable condition
• Product packaging and seals must be intact
• All original accessories, manuals, and documentation must be included

6.2 Valid Return Reasons

Returns will be accepted for the following reasons:

• Damaged Product: Product arrived damaged or defective
• Wrong Item: You received a different product than ordered
• Not as Described: Product significantly differs from listing description
• Quality Issues: Product has quality defects or safety concerns
• No Longer Needed: Change of mind (subject to conditions)
• Other Valid Reasons: Subject to admin review

6.3 Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Opened or used herbal products
• Products with broken seals or tampered packaging
• Perishable items past their return window
• Custom or personalized orders
• Sale or clearance items (unless defective)

6.4 Return Process

To request a return:

1. Log into your account and navigate to your order history
2. Select the order and click "Request Return"
3. Select the reason for return from the dropdown menu
4. Provide a detailed description of the issue (minimum 20 characters)
5. Upload photos as proof (strongly recommended for damage claims)
6. Submit your return request for admin review
7. Wait for approval (typically within 24 hours)

6.5 Return Approval and Shipping

Once your return request is approved:

• You will receive email notification with return shipping instructions
• Return shipping address will be provided
• You must ship the item back using a trackable shipping method
• Return shipping costs are your responsibility unless the product was defective or incorrect
• Provide tracking number through your order details page

6.6 Return Rejection

We reserve the right to reject return requests that:

• Are submitted after the 7-day return window
• Involve opened, used, or damaged products (except manufacturing defects)
• Do not meet our return eligibility criteria
• Appear to be fraudulent or abusive

If your return is rejected, you will receive an email with the reason for rejection. The order status will revert to "Delivered" and no refund will be processed.

6.7 Refund Processing

Upon receiving and inspecting the returned item:

• We will verify the product condition within 2-3 business days
• If approved, refund will be automatically credited to your digital wallet
• Refund processing is instant once confirmed
• You will receive email notification when refund is processed
• Original shipping charges are non-refundable unless we made an error

6.8 Partial Refunds

Partial refunds may be issued if:

• Item shows signs of use beyond inspection
• Item is returned without original packaging
• Item is returned after the return window but we accept it as exception
• Only some items from a multi-item order are returned

7. Order Cancellation

7.1 Customer-Initiated Cancellation

You may cancel your order only if it is in "Pending" or "Paid" status and has not yet been processed. To cancel:

• Navigate to your order details page
• Click the "Cancel Order" button
• Confirm cancellation
• Refund will be automatically processed to your wallet

7.2 Platform-Initiated Cancellation

We reserve the right to cancel orders if:

• Product becomes unavailable after order placement
• Pricing or product information error was detected
• Payment verification fails
• Delivery address is unserviceable
• We suspect fraudulent activity

If we cancel your order, full refund will be issued to your wallet, and you will be notified via email.

8. Digital Wallet and Payment Terms

8.1 Wallet Functionality

Our integrated digital wallet serves as the primary payment method for all purchases. The wallet allows you to:

• Add funds via deposits (subject to admin approval)
• Make instant payments for product purchases
• Receive automatic refunds for cancelled orders and approved returns
• View complete transaction history
• Transfer funds to other users (optional feature)
• Withdraw funds to bank account (subject to verification and approval)

8.2 Wallet Balance and Deposits

To add funds to your wallet:

• Navigate to Wallet > Deposit
• Enter deposit amount and select payment method
• Submit deposit request
• Wait for admin approval (typically 1-3 business days)
• Funds will be credited to your wallet once approved

8.3 Payment Processing

When you place an order:

• System validates your wallet balance is sufficient
• Payment is deducted instantly upon order confirmation
• Transaction is recorded with unique reference number
• Payment cannot be reversed once order is confirmed

8.4 Transaction Fees

Product purchases do not incur additional payment processing fees. However, the following optional wallet operations may have fees:

• User-to-user fund transfers (if enabled)
• Wallet withdrawals to bank account
• Currency conversion (if applicable)

All applicable fees will be clearly displayed before transaction confirmation.

8.5 Refund Policy

All refunds for cancelled orders and approved returns are processed to your digital wallet:

• Refunds are processed automatically by the system
• Refund appears instantly in your wallet balance
• Transaction record created for audit purposes
• Email notification sent upon refund completion
• Refunded amounts can be used immediately for new purchases

9. Product Safety and Health Disclaimers

9.1 Medical Consultation

Before using any herbal products, you should:

• Consult with a qualified healthcare professional
• Inform your doctor about all medications and supplements you are taking
• Discuss potential interactions with existing medical conditions
• Seek medical advice if you are pregnant, nursing, or have chronic health conditions

9.2 Product Usage

You acknowledge and agree that:

• You are responsible for proper product usage according to instructions
• Results may vary from person to person
• We make no guarantees about product efficacy
• You should discontinue use and consult a doctor if adverse reactions occur
• Keep products out of reach of children

9.3 Regulatory Compliance

All products sold on our platform:

• Comply with applicable local regulations for herbal supplements
• Are not evaluated by the Food and Drug Administration (or equivalent regulatory body)
• Are sold as dietary supplements, not as medicines
• Include proper labeling with ingredients and warnings

10. Prohibited Activities

You agree NOT to:

• Use the Platform for any illegal or unauthorized purpose
• Purchase products for resale without proper business licensing
• Submit fraudulent return requests or abuse the return policy
• Provide false information during registration or checkout
• Share your account credentials with others
• Attempt to manipulate prices, inventory, or order systems
• Use automated bots or scripts to make purchases
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems or other user accounts
• Make medical claims about products not supported by the manufacturer
• Post false or misleading product reviews

11. Intellectual Property Rights

All content on the Platform, including but not limited to:

• Website design, layout, and user interface
• Product images, descriptions, and listings
• Logos, trademarks, and branding materials
• Software, source code, and algorithms
• Text content, graphics, and multimedia

...is the property of S3 Gawis or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

12. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your information as described in our Privacy Policy. By using our Service, you consent to:

• Collection of personal information for order processing
• Storage of delivery addresses and contact information
• Processing of payment and transaction data
• Use of cookies and tracking technologies
• Communication regarding your orders and account

13. Disclaimers and Limitation of Liability

13.1 Service Availability

While we strive to provide uninterrupted service, we cannot guarantee 100% uptime. We are not liable for:

• Temporary service outages or maintenance downtime
• Technical issues preventing order placement or payment processing
• Third-party service failures (payment gateways, courier services)
• Force majeure events beyond our control

13.2 Product Availability

Product listings are subject to change without notice. We are not liable for:

• Products becoming unavailable after you place an order
• Pricing errors or incorrect product information
• Product variations from images or descriptions

13.3 Limitation of Liability

To the maximum extent permitted by law, S3 Gawis and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from product use or adverse reactions
• Damages from delivery delays, failed deliveries, or courier errors
• Damages from unauthorized account access due to your negligence

Our total liability to you for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless S3 Gawis, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Platform or purchased products
• Violation of these Terms of Service
• Violation of any laws or third-party rights
• Fraudulent or abusive behavior
• Improper product use or misrepresentation

15. Account Termination and Suspension

We reserve the right to terminate or suspend your account immediately, without prior notice or liability, if:

• You violate these Terms of Service
• We suspect fraudulent or illegal activity
• You abuse the return policy or engage in return fraud
• Multiple payment failures or chargebacks occur
• You engage in harassment or harmful behavior toward staff or other users

Upon termination:

• Your access to the Platform will be revoked
• Pending orders will be cancelled and refunded
• You may request withdrawal of your wallet balance (subject to verification)
• We reserve the right to withhold funds pending investigation of suspected fraud

16. Dispute Resolution

16.1 Customer Support

For any issues or concerns, please contact our customer support team first. We are committed to resolving disputes amicably through direct communication.

16.2 Arbitration

Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration rather than in court, except where prohibited by law. The arbitration will be conducted under the rules of [Applicable Arbitration Association].

16.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in [Your Jurisdiction] for resolution of any disputes.

18. Changes to Terms of Service

We reserve the right to modify these Terms at any time. Significant changes will be communicated through:

• Email notification to registered users
• Prominent notice on the Platform
• Update to "Last Updated" date at the top of this document

Your continued use of the Platform after changes are made constitutes acceptance of the new Terms. If you do not agree with the changes, you must stop using the Platform and close your account.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and S3 Gawis regarding use of the Platform and supersede all prior agreements and understandings.

21. Contact Information

For questions, concerns, or support regarding these Terms of Service, please contact us:

Last Updated: February 28, 2026

1. Information We Collect

1.1 Account and Registration Information

When you create an account to shop on our platform, we collect:

• Personal Identifiers: Full name, username, email address
• Contact Information: Phone number, contact preferences
• Account Credentials: Encrypted password and security settings
• Profile Information: Profile picture (optional), date of birth (if provided)
• Verification Data: Email verification status, account verification documents (if required)

1.2 Delivery and Shipping Information

For order fulfillment and delivery, we collect:

• Delivery Address: Street address, city, state/province, postal code, country
• Recipient Information: Recipient name and contact number
• Delivery Preferences: Preferred delivery method (office pickup or home delivery)
• Special Instructions: Delivery notes, time preferences, accessibility information
• Address History: Previously used addresses for convenience

1.3 Purchase and Order Information

When you make purchases, we collect:

• Shopping Cart Data: Products added, quantities, prices
• Order Details: Order numbers, purchase dates, item descriptions
• Order Status: Processing stage, delivery tracking, order history
• Package Preferences: Product selections, special requests
• Customer Notes: Any special instructions or comments provided during checkout

1.4 Payment and Transaction Information

For payment processing through our integrated digital wallet:

• Wallet Balance: Current wallet balance and transaction history
• Payment Transactions: Transaction amounts, dates, times, reference numbers
• Deposit Information: Deposit requests, payment method used for deposits
• Refund Records: Refund transactions for cancelled orders or approved returns
• Banking Details: Bank account information for withdrawals (if applicable)

Note: We do not directly store credit card numbers or sensitive payment card data. External payment processors handle card transactions securely.

1.5 Return and Refund Information

When you request returns or refunds, we collect:

• Return Reason: Category and detailed description of return reason
• Proof Images: Photos uploaded as evidence for return claims
• Communication Records: Messages exchanged with customer support regarding returns
• Return Shipping Data: Return tracking numbers and shipping information
• Refund Processing: Refund status, amounts, and transaction records

1.6 Technical and Device Information

We automatically collect certain technical data:

• Device Information: Device type, model, operating system, browser version
• Usage Data: Pages viewed, time spent, click patterns, navigation paths
• IP Address: Your device's Internet Protocol address
• Location Data: Approximate geographic location based on IP address
• Session Information: Login times, session duration, activity logs
• Cookies and Tracking: See Section 10 for detailed cookie information

1.7 Customer Support and Communications

When you contact us for support, we may collect:

• Customer support inquiries and correspondence
• Chat transcripts and email communications
• Phone call recordings (with notice and consent)
• Feedback, reviews, and survey responses
• Issue reports and resolution history

2. How We Use Your Information

2.1 Order Processing and Fulfillment

We use your information to:

• Process and fulfill your product orders
• Arrange delivery or pickup of purchased items
• Generate order confirmations, invoices, and receipts
• Track order status and provide delivery updates
• Manage inventory and product availability
• Create package snapshots for order records

2.2 Payment Processing

We use your payment information to:

• Process payments for purchases through your digital wallet
• Validate wallet balance before order confirmation
• Process refunds for cancelled orders and approved returns
• Manage wallet deposits and withdrawals
• Maintain transaction records for accounting and audit purposes
• Prevent payment fraud and unauthorized transactions

2.3 Return and Refund Management

We process your information to:

• Handle return requests and evaluate eligibility
• Review return reasons and supporting documentation
• Communicate return approval or rejection decisions
• Track returned items during shipping
• Process automatic wallet refunds upon return confirmation
• Maintain return/refund records for quality improvement

2.4 Account Management

We use your information to:

• Create and maintain your user account
• Authenticate your identity during login
• Enable two-factor authentication for security
• Manage your profile and delivery address preferences
• Provide access to order history and wallet information
• Reset passwords and recover accounts

2.5 Customer Support

We use your information to:

• Respond to inquiries and support requests
• Resolve issues with orders, deliveries, or returns
• Provide technical assistance and troubleshooting
• Investigate and address complaints
• Follow up on customer satisfaction

2.6 Marketing and Promotions

With your consent, we may use your information to:

• Send promotional emails about new products and special offers
• Notify you of sales, discounts, and seasonal promotions
• Recommend products based on your purchase history
• Send newsletters and product updates
• Conduct market research and surveys

Opt-Out: You can unsubscribe from marketing emails at any time using the unsubscribe link in emails or through your account settings.

2.7 Platform Improvement

We analyze information to:

• Improve website functionality and user experience
• Optimize product catalog and search features
• Analyze shopping trends and customer preferences
• Test new features and gather feedback
• Monitor platform performance and uptime
• Identify and fix bugs or technical issues

2.8 Security and Fraud Prevention

We use your information to:

• Detect and prevent fraudulent transactions
• Monitor for suspicious account activity
• Verify identity for high-value orders
• Protect against return fraud and policy abuse
• Secure payment processing and wallet transactions
• Investigate security incidents and breaches

2.9 Legal Compliance

We may use your information to:

• Comply with applicable laws and regulations
• Respond to legal requests from authorities
• Enforce our Terms of Service and policies
• Resolve disputes and legal claims
• Maintain records as required by law
• Report suspicious activities to regulatory bodies

3. Information Sharing and Disclosure

3.1 Service Providers and Partners

We share information with trusted third-party service providers who assist with:

• Shipping and Logistics: Courier services for order delivery (name, address, phone number)
• Payment Processing: Payment gateways for deposit processing (limited payment data)
• Cloud Hosting: Servers and database hosting providers
• Email Services: Email delivery platforms for notifications
• Customer Support Tools: Help desk and ticketing systems
• Analytics Providers: Website analytics and usage tracking

These providers are contractually obligated to protect your data and use it only for specified purposes.

3.2 Business Transfers

If S3 Gawis is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government investigations or regulatory requests
• National security or law enforcement requirements
• Protection of our legal rights and interests
• Prevention of fraud, crime, or harm to individuals

3.4 With Your Consent

We may share information with third parties when you explicitly consent, such as:

• Connecting with social media platforms
• Participating in partner promotions
• Sharing feedback or testimonials publicly
• Integrating with third-party apps or services

3.5 Aggregate and De-identified Data

We may share aggregate, statistical, or de-identified data that cannot identify you personally for:

• Industry research and trend analysis
• Marketing and advertising purposes
• Business intelligence and reporting
• Public disclosure of platform statistics

4. Data Security

4.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission, encrypted storage for sensitive data
• Access Controls: Role-based access, employee authentication, principle of least privilege
• Password Protection: Bcrypt hashing, password complexity requirements
• Two-Factor Authentication: Optional 2FA for enhanced account security
• Firewall Protection: Network security, intrusion detection systems
• Regular Audits: Security assessments, vulnerability scanning, penetration testing
• Secure Backups: Encrypted backups with restricted access
• Staff Training: Regular security awareness training for employees

4.2 Your Security Responsibilities

You play a crucial role in protecting your account:

• Use strong, unique passwords
• Enable two-factor authentication
• Keep login credentials confidential
• Log out after using shared devices
• Report suspicious activity immediately
• Keep your contact information updated

4.3 Data Breach Notification

In the event of a data breach that compromises your personal information:

• We will notify affected users within 72 hours of discovery
• Notification will be sent via email to your registered address
• We will provide details about the breach and affected data
• We will advise on protective measures you can take
• We will report to relevant regulatory authorities as required

5. Data Retention

5.1 Retention Periods

We retain your information for different periods based on purpose:

• Account Information: Duration of account plus 3 years after closure
• Order Records: 7 years for tax and accounting purposes
• Payment Transactions: 7 years for financial compliance
• Return/Refund Records: 5 years for dispute resolution
• Customer Support Records: 3 years for quality assurance
• Marketing Preferences: Until you withdraw consent or account closure
• Technical Logs: 90 days for security monitoring

5.2 Account Deletion

Upon account deletion request:

• Active account data will be anonymized or deleted
• Transaction records may be retained for legal compliance
• Some data may be retained in backup systems temporarily
• De-identified data may be retained for analytics

6. Your Privacy Rights

6.1 Access and Correction

You have the right to:

• Access your personal information held by us
• Request corrections to inaccurate or outdated information
• Update your profile and delivery address information
• Review your order history and transaction records

6.2 Data Portability

You can request:

• A copy of your personal data in machine-readable format
• Export of your order history and transaction records
• Transfer of data to another service provider (where technically feasible)

6.3 Deletion and Erasure

You can request deletion of your information, subject to:

• Legal obligations requiring data retention
• Ongoing transactions or pending orders
• Dispute resolution needs
• Security and fraud prevention requirements

6.4 Marketing Opt-Out

You can opt out of marketing communications:

• Click "Unsubscribe" in promotional emails
• Update email preferences in account settings
• Contact customer support to opt out

Note: You will still receive transactional emails (order confirmations, shipping notifications, account alerts) even if you opt out of marketing.

6.5 Complaint Rights

If you believe we have mishandled your personal information:

• Contact our Data Protection Officer (see Section 12)
• File a complaint with your local data protection authority
• Seek legal remedies as provided by applicable law

7. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are under 18:

• Do not create an account or make purchases
• Do not provide any personal information on the platform
• Do not submit product reviews or communications

If we discover we have collected information from a child under 18, we will promptly delete such information. Parents or guardians who believe their child has provided information to us should contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally:

• We ensure adequate data protection measures are in place
• We use standard contractual clauses approved by regulatory authorities
• We comply with applicable cross-border data transfer regulations
• We notify you if data will be transferred to countries with different privacy laws

9. Third-Party Links

Our platform may contain links to third-party websites (e.g., courier tracking, social media). Please note:

• This Privacy Policy does not apply to third-party websites
• We are not responsible for third-party privacy practices
• Review the privacy policies of websites you visit
• Third-party services have their own data collection practices

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (authentication, cart management)
• Performance Cookies: Help us understand platform usage and performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Track user behavior for improvement insights
• Marketing Cookies: Deliver personalized advertisements (with consent)

10.2 Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Opt-out tools provided by analytics services
• Platform cookie consent preferences (if available)

Note: Disabling essential cookies may affect platform functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• The "Last Updated" date will be revised
• Material changes will be communicated via email
• Prominent notice will be displayed on the platform
• Continued use after changes indicates acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: